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Wholesale Terms and Conditions

Fox & Boo - Wholesale Terms & Conditions

We welcome enquiries from potential stockists.

Potential stockists should in the first instance, "REGISTER FOR A WHOLESALE ACCOUNT" via our website or contact us via email. We ask for a few details on our web form so that we can do the necessary checks — for example, assessing whether your business and ours are a good fit, and checking there isn't already a stockist in your locality.

Once approved and set up as a stockist on our e-commerce website, you will be able to login and view the wholesale section. Login is by two-step authentication: using the email used to register your account, you will be sent a passcode to authenticate. You may place an order via the website, or alternatively email it through to trade.foxandboo@icloud.com, stating design, quantities, and colour variants where required.

Once you're in the wholesale area, you'll see our collections/items available and current stock levels. We endeavour to keep these updated automatically and manually, but as we sell through many channels, our stock list may on occasion be inaccurate and not a true reflection of stock levels.

As our business grows we may seek out potential stockists by sending an introductory email and our catalogue, if we think your business is a good fit with ours. If you do not wish to be contacted by us, please let us know so that we don't bother you again.

PAYMENT TERMS

Your first three orders are strictly pro forma, meaning payment is required in full before dispatch. After these have been settled, your account will move to 14-day credit terms, unless otherwise agreed.

Our prices are not VAT-inclusive, as Fox & Boo is not currently VAT registered — no VAT is added to invoices.

CREDIT

Once you've moved to credit terms, we will set up a small credit amount with strictly 14-day terms on your customer account. If invoices are not settled promptly, we reserve the right to revoke credit terms and require payment upfront for future orders. Apologies, but we are a small business, and late payments can have a detrimental effect on the smooth running of our business.

For accounts with a persistent record of late payment, we reserve the right to suspend the account or require payment in full upfront for all future orders, at our discretion.

LEAD TIME

We aim to deliver within 10 working days. Please check at the time of ordering if your order is urgent and we will do our best to deliver quicker. At certain times of year the lead time may be longer. We can't accept responsibility for delays incurred due to bad weather or postal strikes.

CARRIAGE PAID ORDERS

Delivery is free on orders over £180 in the UK mainland only. For N. Ireland, Southern Ireland, and Scottish Highlands and Islands, please check with us as extra charges may be incurred. When ordering via the wholesale section of our website, we will need to weigh and calculate delivery cost after picking your order.

DELIVERY

If your order is under the carriage-paid amount, we will need to weigh and calculate delivery cost after picking your order. We will invoice you separately for this, expect to pay around £6.50 for an average delivery by courier. We do our best to keep delivery charges down and always use a comparison site to get the best deal possible. If your order is not urgent we can use cheaper delivery options, please add a note to your order to advise us if this is the case.

The products supplied by Fox & Boo are delivered at the risk of Fox & Boo, unless a customer stipulates a special method of delivery. However, liability for the loss of the delivery shall be limited to the replacement of the products, or to a full refund of the invoice value.

MINIMUM ORDER QUANTITY

We sell all card designs in quantities of 6, 10, or multiples thereof, unless otherwise agreed. Our minimum basket quantity is 36 units, and our minimum wholesale order value is £120 both apply together. Coaster minimum order quantity per design is 4 (not We do try to build good working relationships with our stockists, who are often small businesses, and do not apply an MOQ on tea towels, nor will we on future products.

CANCELLATIONS & AMENDMENTS

Orders may be cancelled or amended free of charge at any time before they have been picked for dispatch. Once an order has been picked or dispatched, it can no longer be cancelled or amended, and our DAMAGED GOODS policy below applies if there is a problem on arrival. For pro forma orders, if payment has already been made and you wish to cancel before dispatch, we will refund the invoice value in full.

STOCKISTS

Our stockist list reflects recent customers and we try to update this regularly. We try not to supply more than one independent retailer in small towns and villages, though we will use our discretion if the product selection is different. If a retailer hasn't ordered for twelve months, we reserve the right to supply elsewhere in that area. This clause relates to stockist listings only and is separate from the exclusivity terms below.

SALE OR RETURN

We do not supply on a sale or return basis.

DAMAGED GOODS

Should you receive damaged goods, please notify us via email within 48 hours, including images. All such products will be replaced — according to availability — or refunded. We will cover shipping expenses for any damaged products.

PRICING

The wholesale price is set in advance, and the suggested retail price is an indicative price based on our own retail website. While this is not mandatory, we kindly ask our stockists, whenever possible, not to sell our products below the recommended price. However, feel free to offer bundles or occasional discounts.

DISTRIBUTION

At the time of writing, Fox & Boo does not sell through any third-party wholesale platform or distributor — all wholesale orders are handled directly by us.

EXCLUSIVITY

We offer exclusivity for our "bricks-and-mortar" stockists based on postcodes and distances. If a postcode covers a large area, we check that the distance is not less than 6 miles, based on Google Maps. To maintain exclusivity in your area, we require you to place an order at least 3 times a year. This is separate from the general STOCKISTS clause above.

ACCOUNT TERMINATION

Either party may close a wholesale account at any time by giving written notice. We reserve the right to suspend or close a wholesale account where payment terms are not met, where these terms are otherwise breached, or per the STOCKISTS clause above.

GOVERNING LAW

These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

DATA PROTECTION

We handle any personal and business data you provide in line with our [Privacy Policy](#) — please refer there for full details on how your data is collected, used, and stored.