Fox & Boo Refunds and Returns Policy
Fox & Boo Refunds and Returns Policy
We want you to be happy with your Fox & Boo purchase. If something isn’t right, the policy below explains your rights and how returns are handled.
Your Right to Cancel (Online Orders)
If you are a UK consumer, you have the legal right to cancel your order within 14 days of receiving your items, without giving a reason.
To cancel, please email us at foxandboo@icloud.com within 14 days of delivery, clearly stating your order number.
Once you have notified us, you must return the item(s) within a further 14 days.
Conditions for Returns
Returned items must:
Be unused and in their original condition
Be returned in suitable packaging
Include all original contents (including envelopes and packaging)
You are responsible for the cost of return postage unless the item is faulty or incorrect.
Refunds
Once your return is received and checked:
We will issue a refund to your original payment method
Refunds will be processed within 14 days
Where you cancel an order under your statutory rights, we will also refund the original standard delivery charge.
We may deduct an amount from your refund if the item has been handled beyond what is necessary to inspect it.
Faulty or Incorrect Items
If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery, including photographs where possible.
In these cases:
We will cover return postage where appropriate
You may choose a replacement or a full refund
Refunds and Returns Policy - Fox & Boo
This does not affect your statutory rights under UK consumer law.
Items Not Eligible for Return
The following items are non-returnable, unless faulty:
Personalised or made-to-order items
Digital downloads
Items returned outside the stated timeframes
Tracked Delivery & Lost Items
Where tracked delivery is used, delivery is deemed to have taken place once the tracking status confirms delivery. If you believe your order has not arrived despite tracking confirmation, please contact us within 7 days so we can investigate with the courier.
Wholesale Orders
Returns for wholesale or trade orders are governed by our separate Wholesale Terms & Conditions and are not covered by the Fox & Boo Refunds and Returns policy.
